PowerIMG / support desk
Let’s get the file out.
Start with the shortest useful description. We can help with a failed conversion, an output that looks wrong, a purchase, or a diagnostic export.
First, inside the app
Open Settings → Contact support.
For a problem report, attach a redacted diagnostics export only after reviewing it. Please do not send original photos or other sensitive files unless they are necessary for the request.
IMAGE PROCESSING
FILES · PHOTOS · SHARE
What to include
Tell us the PowerIMG version, your iPhone or iPad model, iOS or iPadOS version, and the steps that led to the problem. If the issue concerns one file, describe its format and intended destination without attaching it unless we ask.
Diagnostics are optional
PowerIMG diagnostics are redacted, but review the export before attaching it. A short description is often enough to start. If a conversion fails, tell us whether the problem happened during selection, preview, processing, verification, or delivery.
Privacy questions
Use support+powerimg@goodplain.app for privacy questions or requests. PowerIMG is designed to process your photos and files on your device.